Set out below are the terms on which London Skin Wellness House provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
Please note that we do not offer refunds on any treatments received or products used. However, if you change your mind on a purchased treatment within 14 days and no sessions or treatments have been redeemed, we are happy to exchange it for another treatment or product or offer you a credit note. If for any medical reason you are recommended not to continue with your course of treatments, please obtain a medical report from your doctor. The unredeemed sessions will be refunded proportionally.
A session will be redeemed or a charge will be applicable for candidates who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:
Please notify us before booking your treatments if you have high blood pressure, special physical concerns, diabetes, or are you are pregnant.
Correct payment must be received before treatments start at each booked appointment. This is generally in full or can be via our payment plan option. Instalments must be paid at correct intervals if agreed by the clinic.
While we will make every effort to meet your request, we cannot guarantee a specific practitioner. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.
Please be advised make-up, deodorant, perfume, and oil-based products must be removed prior to treatments. Practitioners will cleanse the area, however we cannot be held personally responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.
We will not be liable in contract, or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details. Specific results cannot be guaranteed.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, London Skin Wellness House regarding the care of a treated area.
We aim to provide the highest standard of service and care to you when delivering a consultation or treatment.
In the event that you are unhappy with any aspect of the service provided, you should speak to the clinic manager or their designated deputy as soon as possible. We will aim to respond on the same day and ensure your absolute satisfaction at all times.